Non excisting service

I have been trying since last week Wednesday to buy the Dulce Gusto for R699 online. Every time you get to the secure online check out, it just kept on hanging. I tried numerous times. Then after phoning Makro head office, they told me to keep on trying or go to the store. Did both. My closest store was out of stock and tried online again as per instruction by the manager of the store. Doing so, online now saying I have to go to the store? Seriously? I have send an email, phoned again, left messages but no one came back to me and yes, now out of stock. Brilliant non existing service!