Non delivery, zero service

Ordered sparkling water a month ago. Every time I call they tell me that they are escalating the issue but it has been escalated 11 times now with zero progress. Same mantra everytime I call. Started taking done names now in a hope that someone will take responsibility. Not Vuo, not Phato or one of the 9 other people I spoke to makes any effort. A month now. My money is in their bank and they can sell the product to other customers. This is the second time Makro is *****ing from me. Will pay a little more next time with a different service provider, but will at least get the product.