Non-delivery of our order

My daughter Lara Memper made a payment and placed an order on 5 June 2023, order no ***. The order was never delivered and ever since we have been emailing Makro for a response. Despite having sent them numerous emails we only had one or two responses saying they would look into our issue. one of them was from David Mabena. We have made a follow-up with David Mabena but still nothing but so far we have had no other response. As I live in Zimbabwe we cannot actually go to their offices and make a follow-up. Makros customer service is very poor and the only way to make a complaint now is with Hello Peter as it has taken too long to get a positive reply from Makro Please note that the telephone number below is my sister-in-law as the system will not allow me to use a Zimbabwean cellphone number. Hope something will be done. You can email me on *** and cc *** (zw at end)