Non-delivery of order

I am writing to express my frustration and disappointment regarding my recent order, which has not been delivered as expected. It has now been 5 days since the scheduled delivery date, and I have yet to receive any communication or update from Makro regarding the status of my order.

I have made several attempts to reach out via email and phone for clarification, but unfortunately, I have not received any response or explanation. This lack of communication is highly concerning, and I find it unacceptable for a business of your reputation to leave customers in the dark about their orders.

Could you please provide an immediate update on the status of my order and the reason for the delay? Additionally, I would appreciate it if you could expedite the delivery process and provide assurances that this will not happen again in the future.

I look forward to your prompt response and a resolution to this issue.

Thank you for your attention to this matter.