YV
Yusuf V

1 reviews | Active since Aug 2015

07 Dec 2016, 11:12

Non Delivery of Online purchases - Neither store nor courier know where my parcel is ????

<p>Placed an order on the 26th of November, as per the online website delivery within 2-5 working days. 1 Item was delivered and not another. Made contact hoping delivery would take place, only to be told that they will get back to me, no feedback or response . They havfe debited my account, and thats where the concern ends, right Makro? This will be my last order with Makro online. CALL ME if you bother to read this review. </p>

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Replies (1)
Makro
Makro's reply14 Dec 2016, 07:35
Official

As a result of high volume orders received during our Black Friday weekend the process is taking a bit longer than usual.

Please accept our sincerest apologies for the delay and inconvenience that has been experienced.

At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.

I believe you have received your order.

We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.

Regards

Mmule Moropa