Non delivery of online purchase.

I ordered online and received an sms saying my order would be delivered (between 08:00 and 20:00 which seems a ridiculously long window to have to wait at home for delivery) on a certain day. I waited and no delivery happened. The next day I contacted the customer service centre (I am not sure the term service describes it. Over the next 2 days I phoned the service centre 5 or 6 times (I lost count). Doing my best to remain civil, I was hung up on, put through to a manager who hung up on me, excuses were made about the courier service etc. Eventually I managed to get to the courier who said my package was on todays delivery (3 days later) and actually spoke with the driver this morning. At 10:30, he said he had been waiting at Makro since 07:00 and had still not been given anything to deliver!! It would appear that Makro don't care and have bitten off more than they can chew with online deliveries. Through the whole effort, not once did Makro phone back to try keep me in the picture!! It is now mid day 3 days later and I still don't know whether my package will be delivered. Incidentally, it is beer for a party tonight!! Quite obviously Makro do not care about customer service.