Non-Delivery of my R4395-00 order, no help from Makro at all.

on 7 Nov 2018 I bought R4395 worth of products at their online store. Order number MAK ********** . About 2 weeks later I received a call from a guy telling me he'll be delivering my order today. Great I thought. I arranged for a time...never showed up. A view days later my neighbour came to my door with a package...The courier dropped it off there!!! Can you believe it, not even contacting me. That was 2 of the 6 products I ordered.

It's now been almost 6 weeks and I am yet to receive the other 4 products I ordered. After 3 emails and 6 calls, still no explaination or idea when I will receive my stuff. I will never ever do any shopping, in-store or online from makro ever again. The customer "service" levels are shocking! The last 3 times I phoned the customer care centre their answer was just that it's at the couriers and they will deliver tomorrow. Thats been since 3 weeks ago. There has been absolutely no effort to assist me to sort my issue out.

Like most people I'm a working man (hence being able to buy stuff online) and us working folk need to make plans for deliveries, to be home when they come. All I ask is to give me a call.

Strange that I never have this problem with Takelot.

Shame on you Makro.