Non delivery of Makro order
I placed an order on the 9/12. The incorrect order arrived on the 17/12. I have phoned every day, sometimes 3 times a day. Not one call returned, told that order is with DSV couriers only to discover that Woodmead store has not even packed it. Have someone else’s order. DSV were rude and dismissive and Makro’s response is so sorry.....R1150-00 later and I have to go elsewhere to buy drinks for my holiday. Beyond pathetic! Do-called team leaders such as Busi will not lower herself to speak to me. Never again Makro! Sixty60 from Checkers - free delivery and 1 hour delivery time.
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Makro's replyOfficial
30 Dec 2019, 12:23Good day Tracey
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our store neither our National contact center.
As per our telephonic discussion I will be in contact with relevant personnel to ensure that we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our store neither our National contact center.
As per our telephonic discussion I will be in contact with relevant personnel to ensure that we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Dec 2019, 12:23
Official
Good day Tracey
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our store neither our National contact center.
As per our telephonic discussion I will be in contact with relevant personnel to ensure that we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our store neither our National contact center.
As per our telephonic discussion I will be in contact with relevant personnel to ensure that we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team