Non delivery of items paid for online

I placed online order MAK776675 on 17 February 2018 to be collected at the Strubensvalley store.

An amount of R2392 was deducted from my credit card.

Delivery was supposed to take 5 working days. To date I have not received anything yet.

I sent an online query to the Online Contact Centre on 24 January 2018 to enquire about the progress but did not receive any feedback.

On 30 January 2018, I called the Online Contact Centre twice. Each time they told me they have to contact the store and I need to hold on. The first time they just put the phone down, the second time I was told they cant get hold of the store, they will phone me back. I am still waiting for the call back

On 2 February 2018, I received an email response on my online query of 24 January to say they asked the store to expedite my order. I still have not received any feedback or the items I purchased.

This is theft. I am ready to open a case of theft