JA
Joseph A
1 reviews | Active since Aug 2018
25 Feb 2019, 16:55
Non delivery of items ordered on 5 February
Placed an order online on the 5th February 2019, for collection at a DSV locker, on the website it said approximately 5 days for delivery, it's the 25th of February and my items have not arrived yet, I've called last week to inquire and was told there is no stock, yet online it does show stock available in certain stores, this is really pathetic service by makro.
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Replies (4)0
Replies (4)
Makro's replyOfficial
25 Feb 2019, 17:29 Good Day Yusuf
Thank you for your feedback.
I’m sorry for the service you’ve experienced. I can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at store to ensure we get to a resolution for you.
I will contact you shortly regarding your complaint.
Regards,
Tebogo Koitsioe
Thank you for your feedback.
I’m sorry for the service you’ve experienced. I can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at store to ensure we get to a resolution for you.
I will contact you shortly regarding your complaint.
Regards,
Tebogo Koitsioe
Makro's reply25 Feb 2019, 17:29
Official
Good Day Yusuf
Thank you for your feedback.
I’m sorry for the service you’ve experienced. I can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at store to ensure we get to a resolution for you.
I will contact you shortly regarding your complaint.
Regards,
Tebogo Koitsioe
Thank you for your feedback.
I’m sorry for the service you’ve experienced. I can assure you that this is certainly not what we want our customers to receive especially when it comes to their online orders and when the items are to be delivered.
We will have this matter addressed with the relevant parties at store to ensure we get to a resolution for you.
I will contact you shortly regarding your complaint.
Regards,
Tebogo Koitsioe
JA
Joseph A's updateReviewer Update
01 Mar 2019, 08:48There's still been no update on my order, it's already 23 days passed since I've placed my order.
JA
Joseph A's update01 Mar 2019, 08:48
Reviewer Update
There's still been no update on my order, it's already 23 days passed since I've placed my order.
JA
Joseph A's updateReviewer Update
01 Mar 2019, 08:48There's no response to my emails either
JA
Joseph A's update01 Mar 2019, 08:48
Reviewer Update
There's no response to my emails either
JA
Joseph A's updateReviewer Update
01 Mar 2019, 08:48There's no response to my emails either
JA
Joseph A's update01 Mar 2019, 08:48
Reviewer Update
There's no response to my emails either