CS
Cameron S
1 reviews | Active since Aug 2014
06 Apr 2022, 13:45
Non delivery of goods purchased online
Ordered online, put in my delivery address yet Makro delivers my order to Makro Springfield Park. So essentially I bought stock from Makro just so that they can delivery it to themselves??? How does this make sense? I called the call centre but they were of no help. All they told me was that the courier tried calling me but I have no missed calls on my phone. Where is my order Makro and when can I expect it be to delivered to me???
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Replies (2)CS
Cameron S's updateReviewer Update
06 Apr 2022, 14:21Hi
Thank you for responding.
I am extremely frustrated at how poorly your logistics team is managed.
Firstly how does my order end up in Springfield park after I put in my home address? When I tracked my order it showed the pick up address as my home address and the delivery address as Springfield park.
How did they pick up stock from my house to deliver to Springfield park??
Secondly, the courier is saying that they tried calling me but I have no missed calls on my phone.
Thirdly, I ordered this dog food well in advance to ensure that it arrives before I run out of dog food at home. I am critically low on dog food at the moment so because of incompetence on Makros side I have to now purchase more dog food before my order arrives to keep my dogs fed.
This is truly unacceptable sevice and Makro should discontinue using WumDrop as a service provider.
Apologizing for an inconvenient service doesn't help me, because of your lack of delivery I have to incur more costs.
Thank you for responding.
I am extremely frustrated at how poorly your logistics team is managed.
Firstly how does my order end up in Springfield park after I put in my home address? When I tracked my order it showed the pick up address as my home address and the delivery address as Springfield park.
How did they pick up stock from my house to deliver to Springfield park??
Secondly, the courier is saying that they tried calling me but I have no missed calls on my phone.
Thirdly, I ordered this dog food well in advance to ensure that it arrives before I run out of dog food at home. I am critically low on dog food at the moment so because of incompetence on Makros side I have to now purchase more dog food before my order arrives to keep my dogs fed.
This is truly unacceptable sevice and Makro should discontinue using WumDrop as a service provider.
Apologizing for an inconvenient service doesn't help me, because of your lack of delivery I have to incur more costs.
CS
Cameron S's update06 Apr 2022, 14:21
Reviewer Update
Hi
Thank you for responding.
I am extremely frustrated at how poorly your logistics team is managed.
Firstly how does my order end up in Springfield park after I put in my home address? When I tracked my order it showed the pick up address as my home address and the delivery address as Springfield park.
How did they pick up stock from my house to deliver to Springfield park??
Secondly, the courier is saying that they tried calling me but I have no missed calls on my phone.
Thirdly, I ordered this dog food well in advance to ensure that it arrives before I run out of dog food at home. I am critically low on dog food at the moment so because of incompetence on Makros side I have to now purchase more dog food before my order arrives to keep my dogs fed.
This is truly unacceptable sevice and Makro should discontinue using WumDrop as a service provider.
Apologizing for an inconvenient service doesn't help me, because of your lack of delivery I have to incur more costs.
Thank you for responding.
I am extremely frustrated at how poorly your logistics team is managed.
Firstly how does my order end up in Springfield park after I put in my home address? When I tracked my order it showed the pick up address as my home address and the delivery address as Springfield park.
How did they pick up stock from my house to deliver to Springfield park??
Secondly, the courier is saying that they tried calling me but I have no missed calls on my phone.
Thirdly, I ordered this dog food well in advance to ensure that it arrives before I run out of dog food at home. I am critically low on dog food at the moment so because of incompetence on Makros side I have to now purchase more dog food before my order arrives to keep my dogs fed.
This is truly unacceptable sevice and Makro should discontinue using WumDrop as a service provider.
Apologizing for an inconvenient service doesn't help me, because of your lack of delivery I have to incur more costs.
CS
Cameron S's updateReviewer Update
07 Apr 2022, 10:42HI Makro
Today is Thursday and my order was supposed to be delivered to me on Monday 4 April 2022.
When I called the call center they told me my order was going to be delivered on Tuesday then that didnt happen so I called again and they said it was going to be delivered on Wednesday - that again didnt happen.
I contacted WumDrop this morning and they said that my order was delivered to makro durban central and then moved to makro springfield park and yet again scheduled for delivery today.
With being told so many times that I am going to receive my delivery today I quite frankly have no faith in that anymore.
Who can I escalate this matter to? I asked to speak to the team lead at the call center - he was apparently too busy to take my call and said that he would call me back yesterday but he didnt bother calling me back nor did he want to give me his email address to email him directly regarding my order. His name is Zolani Makwaba. Please find out why communication is so poor at your call center
When am I going to receive my order?
If it is not delivered today I want a full refund
Today is Thursday and my order was supposed to be delivered to me on Monday 4 April 2022.
When I called the call center they told me my order was going to be delivered on Tuesday then that didnt happen so I called again and they said it was going to be delivered on Wednesday - that again didnt happen.
I contacted WumDrop this morning and they said that my order was delivered to makro durban central and then moved to makro springfield park and yet again scheduled for delivery today.
With being told so many times that I am going to receive my delivery today I quite frankly have no faith in that anymore.
Who can I escalate this matter to? I asked to speak to the team lead at the call center - he was apparently too busy to take my call and said that he would call me back yesterday but he didnt bother calling me back nor did he want to give me his email address to email him directly regarding my order. His name is Zolani Makwaba. Please find out why communication is so poor at your call center
When am I going to receive my order?
If it is not delivered today I want a full refund
CS
Cameron S's update07 Apr 2022, 10:42
Reviewer Update
HI Makro
Today is Thursday and my order was supposed to be delivered to me on Monday 4 April 2022.
When I called the call center they told me my order was going to be delivered on Tuesday then that didnt happen so I called again and they said it was going to be delivered on Wednesday - that again didnt happen.
I contacted WumDrop this morning and they said that my order was delivered to makro durban central and then moved to makro springfield park and yet again scheduled for delivery today.
With being told so many times that I am going to receive my delivery today I quite frankly have no faith in that anymore.
Who can I escalate this matter to? I asked to speak to the team lead at the call center - he was apparently too busy to take my call and said that he would call me back yesterday but he didnt bother calling me back nor did he want to give me his email address to email him directly regarding my order. His name is Zolani Makwaba. Please find out why communication is so poor at your call center
When am I going to receive my order?
If it is not delivered today I want a full refund
Today is Thursday and my order was supposed to be delivered to me on Monday 4 April 2022.
When I called the call center they told me my order was going to be delivered on Tuesday then that didnt happen so I called again and they said it was going to be delivered on Wednesday - that again didnt happen.
I contacted WumDrop this morning and they said that my order was delivered to makro durban central and then moved to makro springfield park and yet again scheduled for delivery today.
With being told so many times that I am going to receive my delivery today I quite frankly have no faith in that anymore.
Who can I escalate this matter to? I asked to speak to the team lead at the call center - he was apparently too busy to take my call and said that he would call me back yesterday but he didnt bother calling me back nor did he want to give me his email address to email him directly regarding my order. His name is Zolani Makwaba. Please find out why communication is so poor at your call center
When am I going to receive my order?
If it is not delivered today I want a full refund