Non delivery of goods purchased

I have placed an online order on 25 November 2022 , with an expected delivery date of 30 November 2022. Needless to say the order has not been delivered. I called the Makro Customer Care center (and waited almost a half an hour before my call was answered) to follow up and escalate the lack of delivery. I did receive a notification that my issue was escalated. Again nothing happened! I wrote a follow up email to the Makro Customer Care center, and yet again, no response.

I take it that customers are not all that important to Makro (unlike their message when calling the Customer Care center)

After 3 calls to Makro to please resolve the issue, I am still left in the dark - and non delivery of the goods purchased.