Non Delivery Of Customer Service

Good day<br> <br> The reason for this email is to inform you about my bad experience with the service received at the makro Ottery.On the 24th of April 2015 I called the store spoke to a guy at telesales and I asked him to set a few items aside for me. He assured me it would be available on arrival at the store.<br> <br> On arrival at the store the 25th of April, I'm informed that my items are gone a customer must have taken it. Why are the items that have been set aside by customers accessible to store customers anyway? I don't blame the customers for taking it.<br> <br> What upsets me is the fact I had to pay someone to take me to go and collect the items and as a small business entrepreneur it's quite disappointing because I actually made a loss after this whole incident. The manager tried to help , said he would give me a R75 voucher on a purchase of R600 but not to sound ungrateful but that wouldn't have benefitted me at all.<br> <br> Ended up leaving the stored empty handed and extremely disappointed because we drove up all for nothing.<br> I sent makro customer service an email the 25 April 2015 and to date no response has been received.<br> <br> Very disappointed Customer