Non Delivery of an online order

Good day.

I do understand that you have to do your checks, however I feel this query is long past it’s SLA of 14 working days. I have not heard again from Makro either than acknowledging receipt of the complaint. I has been two working days from the time I sent this email. This is unacceptable as there is no communication from or updates from Makro. The only time there is a response is when I enquire. This leads me to believe nothing is being done.

Regards Lwanda ()

From: Elizabeth Mabadi (Makro Customer Services) <***> Sent: 01 July 2020 04:31 PM To: Bolilitye, Lwanda L <***> Subject: [Makro] Re: MAK***

##- Please type your reply above this line -## Your request (821470) has been updated. To add additional comments, reply to this email. Elizabeth Mabadi (Makro) Jul 1, 2020, 4:31 PM GMT+2 Good day Lwanda,

Trust all is well.

Apologies for the delay in delivery and inconvenience caused.

Please be advised that I am currently working on your request.

I will revert with feedback once received.

Once again I sincerely apologies for the inconvenience caused.

Regards Makro Online Support

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From: Bolilitye, Lwanda L Sent: 01 July 2020 11:44 AM To: '***' <***>; '***' <***>; '***' <***> Subject: FW: MAK*** reference number 821470. Complaint

Good day

I have contacted Makro last week and was given the following reference number 821470 (2020-06-22). No one has responded back to me with feedback. I have called again on 2020-06-30 and spoke to Obakange Matheba and he was not of any assistance as I had spent 1h.27 minutes on the phone. I wanted to speak to a manager. He **** and said they are all managers busy and could not provide me with a name. He placed the call on mute until I dropped after being on the line for 1h.27minuntes

On the email below I have not received any feedback as I wanted to know when will the item be delivered. The service has been shocking to say the least.

Your courier company Dawn wing has advised me that the Waybill Number : MAK*** has been cancelled as the item was not received by them. When I have contacted Makro again on 2020-06-30 again I spoke to Elisha who advised me that the item has been received by Dawn wing and will be contacted with 72 hours.

My issues are as follows

*The 14 working days for delivery are long passed. (date of order 2020-05-29) *Dawn wing has advised this has been canceled. * I have been given the run around by Makro and your supplier (Dawn Wing)

I would like for the item to be delivered within 48 hours as the SLA has been breeched by Makro for non delivery.

Regards

From: Bolilitye, Lwanda L Sent: 15 June 2020 11:39 AM To: *** Subject: MAK***

Good day

I have placed on order for a washing machine on 2020-05-29 and I have not heard anything with regards to the delivery of it.

I would like to know how far or when will it be delivered.

Order number: MAK***

Regards Lwanda