Non delivery from Makro Online

I made an online purchase on the 01/11 /2019. After a week of non delivery I contacted the online customer service and was told that my goods are with the courier company and it will be delivered the following week. I called back a week and was told that they will contact me after feed back from the courier company. On the 19/11 /2019 I sent an email to the online customer service and I got a reply on 21/11 /2019 stating that the goods were delivered. I then rep**** that this is not true as I did not receive my order as yet. On the 25/11/2019 I received a call to confirm if I received the order as the courier company says the goods were delivered and signed for by a person I do not know. He then sent me an email to confirm my address and the proof of delivery which was signed. I responded confirming the address however I don't know the person who signed for the product and I haven't received my order as yet. It is now the 02/12/2019 and I am still awaiting feedback regarding the way forward. My order number is MAK***. Lack of communication is disappointing.