Non-delivery for months with no communication

Good Day I have received very poor service from Makro with regard to non-delivery as well as lack of communication. The Orders numbers are MAK*** and MAK***. The first order was placed in April 2020 and there was no Communication as to delivery. Eventually, half the order was delivered and I still struggled to get any feedback from Makro. the second-order showed on their website as ready for delivery for a long time but was never dispatched. Currently, it shows as delivered but if you go to the trace option it shows that it was canceled. I have tried calling on numerous occasions but have to hold on the line for a very long time. I have emailed countless times but get no feedback.

I was understanding that due to COVID 19 there would have been experiencing a large volume of orders and that my order would be delayed but this is now going on for months. I recently saw an advert where they would do same day deliveries yet I have not received my orders.

I have emailed them screenshots of these orders and were it shows as cancelled but they continue to ignore me and not give any feedback.

My patience has now run out and I have sent emails requesting a refund!!!

It Seems as if Makro has no problem in taking your money but cannot deliver as they promise.

Please do not order online from them, I have used other retailers and have not experienced this problem.

All I want is my money bac****