Non-Delivery and Lies
Makro online is absolutely terrible. I placed an order on 25 August (order no OD***) and the order was expected to be delivered on Monday 31/8. The order was updated on 28/8 to say ready to ship although the status remains "Order Placed". Repeated attempts to find out whats happeningvia their WhatsApp channel are fruitless - you get outright lies or meaningless assurances that "it's on its way soon" Will never buy from them again.
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Replies (2)'s updateReviewer Update
03 Sept 2026, 19:52So, after getting a call and reply to my complaint - all with assurances that it would be escalated and someone would come back to me with an update, I am still in the same position. Order status "Order placed" and no idea when delivery will take place
I find it difficult to believe that a company the size of Makro/Massmart have such a poor relationship or contract or communication or whatever it is with their unnamed courier company. They should get out of the online business as they clearly cannot manage it.
I find it difficult to believe that a company the size of Makro/Massmart have such a poor relationship or contract or communication or whatever it is with their unnamed courier company. They should get out of the online business as they clearly cannot manage it.
's update03 Sept 2026, 19:52
Reviewer Update
So, after getting a call and reply to my complaint - all with assurances that it would be escalated and someone would come back to me with an update, I am still in the same position. Order status "Order placed" and no idea when delivery will take place
I find it difficult to believe that a company the size of Makro/Massmart have such a poor relationship or contract or communication or whatever it is with their unnamed courier company. They should get out of the online business as they clearly cannot manage it.
I find it difficult to believe that a company the size of Makro/Massmart have such a poor relationship or contract or communication or whatever it is with their unnamed courier company. They should get out of the online business as they clearly cannot manage it.
Makro's replyOfficial
04 Sept 2026, 10:49Hi Paige,
Thank you for contacting Makro.
We apologise for delay regards to the delivery for your order.
Please be advised that your query has been escalated to the relevant team to enquire when the order will be delivered.
We are waiting for an update and you will be contacted as soon as we have an update.
We apologise for the inconvenience caused.
Kind regards
Makro Social Media Team
Thank you for contacting Makro.
We apologise for delay regards to the delivery for your order.
Please be advised that your query has been escalated to the relevant team to enquire when the order will be delivered.
We are waiting for an update and you will be contacted as soon as we have an update.
We apologise for the inconvenience caused.
Kind regards
Makro Social Media Team
Makro's reply04 Sept 2026, 10:49
Official
Hi Paige,
Thank you for contacting Makro.
We apologise for delay regards to the delivery for your order.
Please be advised that your query has been escalated to the relevant team to enquire when the order will be delivered.
We are waiting for an update and you will be contacted as soon as we have an update.
We apologise for the inconvenience caused.
Kind regards
Makro Social Media Team
Thank you for contacting Makro.
We apologise for delay regards to the delivery for your order.
Please be advised that your query has been escalated to the relevant team to enquire when the order will be delivered.
We are waiting for an update and you will be contacted as soon as we have an update.
We apologise for the inconvenience caused.
Kind regards
Makro Social Media Team