MB
Morrison B
1 reviews | Active since Jun 2021
02 May 2026, 13:36
Non-Delivery and Lack of Communication
To whom it may concern,
I am extremely disappointed with the service I have received from Makro regarding my recent online order.
My order (Order Number: OD***) was placed on Friday, 24 April, with an expected delivery date of 2 May. However, as of today, the order has been in transit for nine days and has not even reached the depot, yet it is still marked that delivery will be today.
What is most concerning is the complete lack of communication from Makro. There have been no updates and no delays communicated. This level of service is unacceptable, especially from a well-known retailer.
After seeing numerous similar complaints, it is alarming to realize that this appears to be an ongoing issue.
I urgently request:
• Immediate confirmation of the actual status of my order • A clear and accurate delivery time for today • An explanation for the delay and lack of communication
I expect prompt feedback and resolution.
Kind regards, Morrison
Helpful (0)
Replies (4)0
Replies (4)MB
Morrison B's updateReviewer Update
02 May 2026, 17:50Follow-Up: Non-Delivery – No Resolution
Well, it is now almost 18:00 and my order is still “in transit.”
This confirms that my order has not been delivered on the promised date. At this point, this is no longer just a delay—it is a failure to deliver as agreed.
Makro needs to explain:
- Why the order is still in transit after nine days
- Why incorrect delivery information was provided
- Why there has been zero communication throughout this process
Apologies and “sorry for the inconvenience” will not suffice. I expect:
- Immediate clarification on where my order actually is
- A revised and realistic delivery date
- Accountability for the poor service
What is Makro going to do to resolve this?
MB
Morrison B's update02 May 2026, 17:50
Reviewer Update
Follow-Up: Non-Delivery – No Resolution
Well, it is now almost 18:00 and my order is still “in transit.”
This confirms that my order has not been delivered on the promised date. At this point, this is no longer just a delay—it is a failure to deliver as agreed.
Makro needs to explain:
- Why the order is still in transit after nine days
- Why incorrect delivery information was provided
- Why there has been zero communication throughout this process
Apologies and “sorry for the inconvenience” will not suffice. I expect:
- Immediate clarification on where my order actually is
- A revised and realistic delivery date
- Accountability for the poor service
What is Makro going to do to resolve this?
MB
Morrison B's updateReviewer Update
04 May 2026, 08:14Good day,
Thank you for escalating the matter to the relevant department. However, waiting for feedback before any corrective action is taken is not acceptable.
While the investigation is ongoing, immediate steps can and should be taken to resolve this issue. I request that a replacement order be dispatched without further delay and that delivery is completed within the next 48 hours.
I am still awaiting delivery of my original order, which was due on Saturday, 2 May. This delay is unacceptable, and as previously stated, an apology alone will not suffice.
Please confirm:
- That a replacement order will be sent
- The expected delivery timeframe (within 48 hours)
- The steps being taken to resolve this matter
I expect urgent action and prompt feedback.
Thank you.
MB
Morrison B's update04 May 2026, 08:14
Reviewer Update
Good day,
Thank you for escalating the matter to the relevant department. However, waiting for feedback before any corrective action is taken is not acceptable.
While the investigation is ongoing, immediate steps can and should be taken to resolve this issue. I request that a replacement order be dispatched without further delay and that delivery is completed within the next 48 hours.
I am still awaiting delivery of my original order, which was due on Saturday, 2 May. This delay is unacceptable, and as previously stated, an apology alone will not suffice.
Please confirm:
- That a replacement order will be sent
- The expected delivery timeframe (within 48 hours)
- The steps being taken to resolve this matter
I expect urgent action and prompt feedback.
Thank you.
MB
Morrison B's updateReviewer Update
06 May 2026, 12:18It is now Wednesday, 6 May — four days after my scheduled delivery date — and I still have not received my order.
At this point, it is clear that client service and customer satisfaction are not priorities for Makro. While they continue with their so-called “investigation,” they could easily have taken proactive steps to resolve the issue by dispatching a replacement order. Instead, they have chosen to make their problem my problem.
None of my questions have been properly answered. The only responses I receive are generic apologies and “sorry for the inconvenience” messages, without any actual resolution, accountability, or urgency.
Looking through the overwhelming number of 1-star reviews here, it is obvious that many customers are experiencing the exact same issues. I honestly cannot believe that this is the level of service and standard customers are expected to accept from such a well-known retailer.
MB
Morrison B's update06 May 2026, 12:18
Reviewer Update
It is now Wednesday, 6 May — four days after my scheduled delivery date — and I still have not received my order.
At this point, it is clear that client service and customer satisfaction are not priorities for Makro. While they continue with their so-called “investigation,” they could easily have taken proactive steps to resolve the issue by dispatching a replacement order. Instead, they have chosen to make their problem my problem.
None of my questions have been properly answered. The only responses I receive are generic apologies and “sorry for the inconvenience” messages, without any actual resolution, accountability, or urgency.
Looking through the overwhelming number of 1-star reviews here, it is obvious that many customers are experiencing the exact same issues. I honestly cannot believe that this is the level of service and standard customers are expected to accept from such a well-known retailer.
MB
Morrison B's updateReviewer Update
06 May 2026, 12:37I finally just received my order, which I am grateful for, but the experience from Makro has been extremely disappointing from start to finish.
There was absolutely no communication to inform me that the order would be delivered, and to this moment I still have not received any proper feedback or resolution regarding the matter.
While I am relieved to finally have my order, I am not happy with the condition in which some of the items arrived. My Pringles were completely crushed — it honestly looks like someone stepped on them. There are no chips left to eat, only crumbs to lick from the container.
After this experience, I cannot recommend ordering online from Makro. If you are unable to go into one of their physical stores yourself, rather stay far away from their online service.
Makro, apologies on here won’t suffice. You need to show you are truly sorry and that your customers who are supporting you do matter.
MB
Morrison B's update06 May 2026, 12:37
Reviewer Update
I finally just received my order, which I am grateful for, but the experience from Makro has been extremely disappointing from start to finish.
There was absolutely no communication to inform me that the order would be delivered, and to this moment I still have not received any proper feedback or resolution regarding the matter.
While I am relieved to finally have my order, I am not happy with the condition in which some of the items arrived. My Pringles were completely crushed — it honestly looks like someone stepped on them. There are no chips left to eat, only crumbs to lick from the container.
After this experience, I cannot recommend ordering online from Makro. If you are unable to go into one of their physical stores yourself, rather stay far away from their online service.
Makro, apologies on here won’t suffice. You need to show you are truly sorry and that your customers who are supporting you do matter.