Non Delivery

On 9 November 2018, I made 3 different purchases on behalf of my company for our 3 different offices. 2 of our offices received their orders in fairly good timing, although defaults with products ordered, we managed to fix and sort ourselves. The 3 item, which was the same as one of the other items I ordered, to date has not been delivered. You delivery time-frame is 2-5 days. Its now 7 business days, no courtesy call to advise of late delivery, I have called the Makro contact center twice today, both times, held on forever, and promises to look into it, but still no one has come back to me. Service levels are extremely unprofessional and no courtesy taken in ensuring customer satisfaction.