DN
Desigan N
1 reviews | Active since Jan 2015
28 May 2020, 08:45
Non delivery
I placed a locker delivery order (essential item) on the 27th of April 2020, to date I have not recieved my order. I find my self continuously calling the Makro call centre but the staff are not able to help me, I am constantly met with the phrase "please wait, the order has been packaged". No one returns my calls, I eventually got hold of a team leader Busisiwe, she informed me that she will contact the store and call me back. The last response I recieved was that I should call the store directly. Please Makro, if you cant deliver, please stop offering the service. Deeply disappointed.
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Replies (2)DN
Desigan N's updateReviewer Update
28 May 2020, 09:17I placed an online order for locker delivery on 27 April. The courier (DSV) advised via sms that the package was in the locker on 8 May. Working from home, I took a lunch break to collect the package. Upon collection at an empty locker, both DSV and Makro rep**** the order wasn't actually delivered - yet I received an sms for collection (INCONVENIENCE #1).
To follow up, I made calls on 8 May (8mins), 13 May, (23mins), 14 May (3mins), 19 May (21mins), 22 May (20mins), 25 May (23mins), 27 May (39mins) and each time I was advised that the matter will be investigated and I will receive a call with feedback - no one called me back on any of those calls. I used working hours (INCONVENIENCE #2) and personal airtime to make these calls (INCONVENIENCE #3).
On 22 May, Busisiwe Radebe (team leader) advised that she will provide me with concrete feedback on delivery and escalated the issue to senior management. She added that she can be a point of contact but has never responded to any emails and doesn't take my calls (INCONVENIENCE #4).
I've paid for my order (INCONVENIENCE #5) and Makro has still not provided me with my order which I urgently need (INCONVENIENCE #6).
Makro has caused me much frustration due to their dismal and disappointing service and poor customer relations. Do they even care about their customers?
To follow up, I made calls on 8 May (8mins), 13 May, (23mins), 14 May (3mins), 19 May (21mins), 22 May (20mins), 25 May (23mins), 27 May (39mins) and each time I was advised that the matter will be investigated and I will receive a call with feedback - no one called me back on any of those calls. I used working hours (INCONVENIENCE #2) and personal airtime to make these calls (INCONVENIENCE #3).
On 22 May, Busisiwe Radebe (team leader) advised that she will provide me with concrete feedback on delivery and escalated the issue to senior management. She added that she can be a point of contact but has never responded to any emails and doesn't take my calls (INCONVENIENCE #4).
I've paid for my order (INCONVENIENCE #5) and Makro has still not provided me with my order which I urgently need (INCONVENIENCE #6).
Makro has caused me much frustration due to their dismal and disappointing service and poor customer relations. Do they even care about their customers?
DN
Desigan N's update28 May 2020, 09:17
Reviewer Update
I placed an online order for locker delivery on 27 April. The courier (DSV) advised via sms that the package was in the locker on 8 May. Working from home, I took a lunch break to collect the package. Upon collection at an empty locker, both DSV and Makro rep**** the order wasn't actually delivered - yet I received an sms for collection (INCONVENIENCE #1).
To follow up, I made calls on 8 May (8mins), 13 May, (23mins), 14 May (3mins), 19 May (21mins), 22 May (20mins), 25 May (23mins), 27 May (39mins) and each time I was advised that the matter will be investigated and I will receive a call with feedback - no one called me back on any of those calls. I used working hours (INCONVENIENCE #2) and personal airtime to make these calls (INCONVENIENCE #3).
On 22 May, Busisiwe Radebe (team leader) advised that she will provide me with concrete feedback on delivery and escalated the issue to senior management. She added that she can be a point of contact but has never responded to any emails and doesn't take my calls (INCONVENIENCE #4).
I've paid for my order (INCONVENIENCE #5) and Makro has still not provided me with my order which I urgently need (INCONVENIENCE #6).
Makro has caused me much frustration due to their dismal and disappointing service and poor customer relations. Do they even care about their customers?
To follow up, I made calls on 8 May (8mins), 13 May, (23mins), 14 May (3mins), 19 May (21mins), 22 May (20mins), 25 May (23mins), 27 May (39mins) and each time I was advised that the matter will be investigated and I will receive a call with feedback - no one called me back on any of those calls. I used working hours (INCONVENIENCE #2) and personal airtime to make these calls (INCONVENIENCE #3).
On 22 May, Busisiwe Radebe (team leader) advised that she will provide me with concrete feedback on delivery and escalated the issue to senior management. She added that she can be a point of contact but has never responded to any emails and doesn't take my calls (INCONVENIENCE #4).
I've paid for my order (INCONVENIENCE #5) and Makro has still not provided me with my order which I urgently need (INCONVENIENCE #6).
Makro has caused me much frustration due to their dismal and disappointing service and poor customer relations. Do they even care about their customers?
Makro's replyOfficial
29 May 2020, 08:22Good day Desigan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply29 May 2020, 08:22
Official
Good day Desigan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team