Non deliver Makro

Non Delivery. Placed order on line on the 20th November 2018 to a value exceeding R2,000.00. This amount has been deducted from my account. Site promised delivery with in 3 to 5 days. The external portion of the order has been delivered but the main order from Makro has not been delivered. Phoned 6 times and e-mailed 6 times. Call centre promises to come back with a reply but nothing happens. Now the 17th December, still no delivery and no explanation. This order was intended for Christmas presents and I am now without gifts.