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Taryn G

1 reviews | Active since Jul 2019

27 Aug 2020, 12:52

Non-collection of a product after repair log

I logged a repair on the 25th of July and it is now the 27th of August, and nothing has been done to repair my product. I have contacted customer services on numerous occasions via email to which the response was that my product was going to be collected. After the collection date passed I required a new collection date and one was made. The day passed once again, and now my emails are being ignored. This product cost me a lot of money and I do not want to see it go to waste.

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Replies (2)
Makro
Makro's reply27 Aug 2020, 13:12
Official
Good day Taryn,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt internally with the relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
TG
Taryn G's update27 Aug 2020, 13:16
Reviewer Update
Thank you so much and I look forward to having this sorted out.