SB
Simone B
1 reviews | Active since Jul 2011
31 Mar 2018, 11:46
Non-client centric processes
I am standing in the Makro Riversands store, waiting for a staff member to verify that my makro-issued voucher is legit. Not only has this taken 45 minutes already, but my phone was used to contact Makro Strubensvalley, trying to verify. The voucher is a slip, which you can clearly see was issued by Makro. Makro's internal processes is now inconveniencing me and not client centric at all. This is very annoying and disappointing.
Helpful (0)
Replies (2)0
Replies (2)SB
Simone B's updateReviewer Update
31 Mar 2018, 11:53I recommend you improve the process by either having your staff have hand-held machines that is linked to your voucher-issuing system, searching for the number, or you validate the voucher at a machine as you enter the store, or you validate the voucher at the till point. It's an hour already now
SB
Simone B's update31 Mar 2018, 11:53
Reviewer Update
I recommend you improve the process by either having your staff have hand-held machines that is linked to your voucher-issuing system, searching for the number, or you validate the voucher at a machine as you enter the store, or you validate the voucher at the till point. It's an hour already now
Makro's replyOfficial
04 Apr 2018, 13:58Thank you for your complaint . For further assistance .Please provide us with the following details.
Your contact details
Makro card number
Which Branch is responsible for your complaint
Regards
Mbali Makhanya
Best regards,
Makro's reply04 Apr 2018, 13:58
Official
Thank you for your complaint . For further assistance .Please provide us with the following details.
Your contact details
Makro card number
Which Branch is responsible for your complaint
Regards
Mbali Makhanya
Best regards,