No/Lost Delivery & No Communication or Response, Shocking

We ordered a product online from Makro on the 7th October 2018. The site said the product would only be delivered in 21 working days, so we expected delivery around the 5th November. It is now the 13th November and still NO delivery. We have been calling Makro non-stop only to be told that the package is with Dawn Wing Couriers, however when we call Dawn Wing they tell us it is with Makro.

This morning's phone call was a similar situation, however this time the tracking number actually came back as being with Dawn Wing and they still insist they do not have the package and that Makro must've updated to this. Not only are they in complete denial, but they then call back to "fix" the deliver-to address only to find it is someone else's package completely, they almost put our address on someone else's order who is having the exact same problem. Do you not check your order numbers? Getting tired of the same old, "We will get back to you" response.

Shocking shocking customer service. Not sure if this parcel has been lost or what, but it seems no one is keeping track of anything and cannot keep in communication with their customers or vendors who are paying for this service by the way.