NOBODY KNOWS WHEN DELIVERY WILL HAPPEN

On 22nd November I ordered a Chest freezer from Makro Online. The order stated that it would take 5-10 working days. Thursday 29th November I was at Makro in Ottery and asked about my order – I was told Monday 3rd December it will be delivered. Tuesday 4 December I called and was told that it should be delivered Thursday as the order is with the courier. Thursday 6 December was 10 working days. I called and was told that the courier had already picked up the freezer the 29th November and there was a 2 day turnaround time. I asked for the courier’s number – I was told that the call centre does not keep the courier’s numbers and they don’t know the number so they don’t have a way of calling the courier either. I was then told that they would email the store (I don’t know what store) and find out when it will be delivered because they can’t call the store as the call bounces back to call centres. Thus far, nobody has been able to tell me if or when it will be delivered. The fact that you don’t have direct contact with the courier is pathetic and not vert transparent for the client. Now I don’t have any way of tracking my order and neither do you. Your service for online orders is absolutely useless and I will never use your online service again!