NOBODY CAN TELL ME WHERE MY ONLINE ORDER IS

On the 16th July i did a online order for a TV, as per the website, 2 - 5 days. Yesterday was the 5th day, I called the call centre last week and all response i got was , we are still with in delivery time, even after i told the agent it's not moved status as per the website and still sitting on ordered status, i was then told the website is inaccurate. Today i call and I still cant get any clear answer as it's on packed status. I then asked to speak to the super visor, i waited 20 mins as the supervisor was on the phone.... So again i could get no help regarding this delivery. This is not acceptable. You set the delivery times and are not able to keep to it, nor do you have a working system to track where the shipments are. Rather just close down your online store and stop irritating customers.