No values

I bought cans of juice for my colleague and I on Makro online for an event. When she has received her order one of the cans was bent and leaking from the inside of the plastic. she called the driver as soon as she noticed we were advised to contact Makro which we did THREE time for an exchange. We even sent a picture.

I had chosen the nearest date of collection on the website which was the 29th and called Makro again after and till today we have no received communication.

the drinks were for an event we were hosting, we could not serve the 24 juices because we were waiting for an exchange. This is so disappointing, and it shows that treating the customer respectfully and fairly is not 1 on Makro's values.