No value for customers

I have exhausted all other options trying to get assistance from Makro since February 2020. I placed an online order for a generator and a Jerry Can on the 25 of Feb. I had logged a return a few days later after a technician had advised that it was an incorrect spec for my house. The units remain unopened. Makro had promised to pick up the unit but after a few weeks of not showing up when they had scheduled pickups, we went into lockdown. During the lockdown, I was advised that they will not be able to pick up the item but I will be prioritized as soon as we are out of level 5 and they are allowed to deliver again. Once the restrictions were relaxed, I followed up with Bulelani Manisi- social media consultant who was assisting with my query. He promised that he will take care of it as soon as possible. Since April, I have had to call numerous times spending a lot of money on calls to the call centre for help. Bulelani now ignores my mails completely. I have been promised twice over July and August and have been supp**** with dates for them to pick up but nobody from Makro shows up and nobody calls to let me know that they won’t be coming. I have also been in contact with the Deliveries co-Ordinator at the woodmead store, Mr Cornelius and he too cannot return my calls to let me know why nobody from his teams shows up after scheduling a time with me. I have been pushed from pillar to post since February and all I would like is for my money to be returned so I can cut all ties with Makro and their poor value for customers.