no urgency/ empathy

I'm absolutely disappointed at the extremely poor service I've received as Makro Centurion. I collected my online order and returned it immediately on the 12 march 2022 and was told I'll get my refund after 10 working days. I went back instore yesterday to enquire about my refund and the lady that assisted me said she'll hand the matter over to her manager Lwando that will send an email to head office and include me in on the email. I have not received anything, no emails and no money. I've emailed online and they have not responded and could not even help me when I called through. I need my refund ASAP. This is frustrating. What's worse is that the lady that processed my returns didn't give me a returns receipt that I was asked for yesterday in store and said I was given nothing but just told I'd have to wait 10 working days for the refund. The lady yesterday also asked if i had brought my bank statement with me? as if bank statements are for free. Now I must insure more financial loss in trying to get my refund. I'm really shocked by such poor service and lack of professionalism. I didn't even get an apology for this delay. Clearly Makro does not care about their customers.