No Update or communication

Item: Makro
Rating: 1
Author: Tracy N

I bought a Samsung TV from makro on the 20th August 2016 , on the 14 March 2018 the TV went off and never switched on again. On the 16th March 2018 I took the TV back to Makro in it's original box to which I was advised it would be repaired as it is still under warranty. Since the 16th to date( 27/03/2018) I have never received any form of communication from MAKRO on whether you have found what the problem is , can it be fixed? I keep calling and all I am told is we will call you. All this happened at Makro Wonderboom. In the meantime I am without a TV and it has been 2 weeks. This is really bad service

Helpful (0)

Replies (2)

Makro's replyOfficial

28 Mar 2018, 16:45

Thank you for your complaint . For further assistance .Please provide us with the following details.

Your contact details

Makro card number

Which Branch is responsible for your complaint

Regards

Mbali Makhanya

Makro's reply28 Mar 2018, 16:45

Official

Thank you for your complaint . For further assistance .Please provide us with the following details.

Your contact details

Makro card number

Which Branch is responsible for your complaint

Regards

Mbali Makhanya

Tracy N's updateReviewer Update

03 Apr 2018, 10:01

I am still waiting. And it does not help that I call the Wonderboom branch and have to hold for more than 30 minutes just to speak to someone at repairs for an update .....

Tracy N's update03 Apr 2018, 10:01

Reviewer Update

I am still waiting. And it does not help that I call the Wonderboom branch and have to hold for more than 30 minutes just to speak to someone at repairs for an update .....