RG
Renate G
1 reviews | Active since Dec 2019
27 Dec 2019, 22:37
No tracking function on online store
Recently purchased a fridge from Makro’s online store, believing that it is more convenient than picking up the fridge myself.
The online store guarantees delivery within 7-10 working days but has no option to track your order. It took a total of two scathing emails, numerous phone calls and loads of frustration to receive the fridge 4 weeks later.
Makro’s customer service, although very keen to close off the complaint logged on their system can also not assist in tracking your order.
Would not recommend using the online store unless you have loads of patience and love courier companies pitching up out of the blue and unannounced at your door.
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Makro's replyOfficial
03 Jan 2020, 13:55Good day Renate
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and also tried calling you without any success, please note that we acknowledge the complain and we will have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and also tried calling you without any success, please note that we acknowledge the complain and we will have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply03 Jan 2020, 13:55
Official
Good day Renate
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and also tried calling you without any success, please note that we acknowledge the complain and we will have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and also tried calling you without any success, please note that we acknowledge the complain and we will have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,