NO to Makro Online Ordering

I always thought highly of Makro online ordering...until now that is. We placed 2 separate orders. One on the 25th Nov and the other on the 28th Nov. Every day I checked the status of my order and it stayed on "In Progress" every day that I checked. Estimated delivery stated on the system is 3-7 days. We waited the 7 days with no change to delivery status. I called the call center 3 times for a status update only to be told it's been escalated. Escalated to who and what was the turnaround time for the delivery? After 12 days of waiting for my order I get an email indicating that the item that I wanted was cancelled from the order. I called to find out the reason for the cancellation but received no feedback regarding why the item was cancelled. I checked for stock levels available at surrounding stores and there was stock available. My take on this - Makro just did not want to honor items that were purchased at reduced rates at the time of purchase. I asked for Senior Management to get in touch urgently to resolve the issue but nobody has been in touch as yet. If Makro can not honor any online purchases of sale items then why even have the option available to order to begin with. I am not waiting 10 days for a refund on items that they made me wait 12 days for just to find out the items were cancelled from my order without any reason or explanation behind the cancellation. This is utter bull****. I want my order fulfilled or a full refund of the order NOW!