PS
Penny S
1 reviews | Active since Jan 2019
18 Nov 2024, 13:07
No thought for customers
I ordered from Makro online and was told I would be receiving my order 7th November. On 6th November I received a message saying my order has been delayed. No new date of delivery was given. After 3 days of No contact from Makro i went on their web chat and was told the courier had tried to pick up my delivery but for some reason failed. As this was not my first run in with Makro, I had been messed around more than once by them. I asked for a refund and to cancel my order. I was told this would be done. This was on the 15th November. Today 18th November I get a call saying the courier had collected my parcel. Again I speak to someone on web chat straight after. No the parcel us not collected and she again canceled it. Why was it not canceled on 15th and now I must wait 7 to 14 days for a refund because of there lack of communication and there lack of competence in not doing their jobs in the first place. No respect for their customers at all. Time after time they fail their customers. Never using them again.
Helpful (0)
Replies (9)0
Replies (9)
Makro's replyOfficial
19 Nov 2024, 11:49Hi Penny,
We hope this message finds you well. We write this message to sincerely apologize for the poor service experience you had with the delivery of your order. We understand how frustrating this must have been and deeply regret any inconvenience caused.
Please be assured that your request has been referred to the store for cancellation. We are working to process this as quickly as possible.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your understanding and patience.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We hope this message finds you well. We write this message to sincerely apologize for the poor service experience you had with the delivery of your order. We understand how frustrating this must have been and deeply regret any inconvenience caused.
Please be assured that your request has been referred to the store for cancellation. We are working to process this as quickly as possible.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your understanding and patience.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply19 Nov 2024, 11:49
Official
Hi Penny,
We hope this message finds you well. We write this message to sincerely apologize for the poor service experience you had with the delivery of your order. We understand how frustrating this must have been and deeply regret any inconvenience caused.
Please be assured that your request has been referred to the store for cancellation. We are working to process this as quickly as possible.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your understanding and patience.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We hope this message finds you well. We write this message to sincerely apologize for the poor service experience you had with the delivery of your order. We understand how frustrating this must have been and deeply regret any inconvenience caused.
Please be assured that your request has been referred to the store for cancellation. We are working to process this as quickly as possible.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Thank you for your understanding and patience.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
PS
Penny S's updateReviewer Update
21 Nov 2024, 14:40Good day
Well it's been a week since this refund was apparently requested from the Wonderboom store and still No update, no refund nothing. All I get told is "were waiting for the store to approve the refund". Sorry not good enough. The customer care from your side at Wonderboom is appalling, zero consideration for your customers, I have to chase up on this because no one contacts me. I have tried to phone Wonderboom but no one answers. For such a big company this level of no service is disgraceful
Well it's been a week since this refund was apparently requested from the Wonderboom store and still No update, no refund nothing. All I get told is "were waiting for the store to approve the refund". Sorry not good enough. The customer care from your side at Wonderboom is appalling, zero consideration for your customers, I have to chase up on this because no one contacts me. I have tried to phone Wonderboom but no one answers. For such a big company this level of no service is disgraceful
PS
Penny S's update21 Nov 2024, 14:40
Reviewer Update
Good day
Well it's been a week since this refund was apparently requested from the Wonderboom store and still No update, no refund nothing. All I get told is "were waiting for the store to approve the refund". Sorry not good enough. The customer care from your side at Wonderboom is appalling, zero consideration for your customers, I have to chase up on this because no one contacts me. I have tried to phone Wonderboom but no one answers. For such a big company this level of no service is disgraceful
Well it's been a week since this refund was apparently requested from the Wonderboom store and still No update, no refund nothing. All I get told is "were waiting for the store to approve the refund". Sorry not good enough. The customer care from your side at Wonderboom is appalling, zero consideration for your customers, I have to chase up on this because no one contacts me. I have tried to phone Wonderboom but no one answers. For such a big company this level of no service is disgraceful
Makro's replyOfficial
22 Nov 2024, 12:14Hi Penny,
We completely understand how important it is for you to get this situation sorted out swiftly.
We are making every effort to quickly resolve this matter and process a refund for you.
We are currently waiting for the store to provide us with the final details regarding the cancellation of your order.
We will update you as soon as we receive this information.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Social Media
We completely understand how important it is for you to get this situation sorted out swiftly.
We are making every effort to quickly resolve this matter and process a refund for you.
We are currently waiting for the store to provide us with the final details regarding the cancellation of your order.
We will update you as soon as we receive this information.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Social Media
Best regards,
Makro's reply22 Nov 2024, 12:14
Official
Hi Penny,
We completely understand how important it is for you to get this situation sorted out swiftly.
We are making every effort to quickly resolve this matter and process a refund for you.
We are currently waiting for the store to provide us with the final details regarding the cancellation of your order.
We will update you as soon as we receive this information.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Social Media
We completely understand how important it is for you to get this situation sorted out swiftly.
We are making every effort to quickly resolve this matter and process a refund for you.
We are currently waiting for the store to provide us with the final details regarding the cancellation of your order.
We will update you as soon as we receive this information.
We want to express our heartfelt apologies once more for the troubles you've faced.
Kind Regards,
Makro Social Media
Best regards,
PS
Penny S's updateReviewer Update
26 Nov 2024, 08:00Good day
As I thought. Still no feedback, no refund nothing. The store apparently in charge of issuing my refund Wonderboom does not help on the phone they say sorry, but will not tell me when they are issuing the refund. This is absolutely appalling service from Makro. All I get from people is **** apologies, people passing the blame from one place to another, people telling me they are working on it, when. When are you issuing it. It's been over the 7 to 14 days like you state. Do you care so little for your customers that you treat them like this? This is the worst I have been treated by a company. The lack of customer service is disgraceful and Makro should be ashamed of it.
As I thought. Still no feedback, no refund nothing. The store apparently in charge of issuing my refund Wonderboom does not help on the phone they say sorry, but will not tell me when they are issuing the refund. This is absolutely appalling service from Makro. All I get from people is **** apologies, people passing the blame from one place to another, people telling me they are working on it, when. When are you issuing it. It's been over the 7 to 14 days like you state. Do you care so little for your customers that you treat them like this? This is the worst I have been treated by a company. The lack of customer service is disgraceful and Makro should be ashamed of it.
PS
Penny S's update26 Nov 2024, 08:00
Reviewer Update
Good day
As I thought. Still no feedback, no refund nothing. The store apparently in charge of issuing my refund Wonderboom does not help on the phone they say sorry, but will not tell me when they are issuing the refund. This is absolutely appalling service from Makro. All I get from people is **** apologies, people passing the blame from one place to another, people telling me they are working on it, when. When are you issuing it. It's been over the 7 to 14 days like you state. Do you care so little for your customers that you treat them like this? This is the worst I have been treated by a company. The lack of customer service is disgraceful and Makro should be ashamed of it.
As I thought. Still no feedback, no refund nothing. The store apparently in charge of issuing my refund Wonderboom does not help on the phone they say sorry, but will not tell me when they are issuing the refund. This is absolutely appalling service from Makro. All I get from people is **** apologies, people passing the blame from one place to another, people telling me they are working on it, when. When are you issuing it. It's been over the 7 to 14 days like you state. Do you care so little for your customers that you treat them like this? This is the worst I have been treated by a company. The lack of customer service is disgraceful and Makro should be ashamed of it.
Makro's replyOfficial
26 Nov 2024, 09:13Dear Penny,
We truly understand how frustrating this situation must be for you, and I'm so sorry for any inconvenience this has caused.
We want to assure you that we've taken immediate action by contacting the store directly. They've confirmed that your order will be canceled, and they're initiating the refund process as we speak. Unfortunately, they weren't able to provide an exact timeline for when the funds will be back in your account, which we realize is less than ideal.
Please accept our heartfelt apologies for the delay you've experienced. Your patience and understanding mean a great deal to us. If there's anything more you need or any other way we can support you, please feel free to reach out at any time.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We truly understand how frustrating this situation must be for you, and I'm so sorry for any inconvenience this has caused.
We want to assure you that we've taken immediate action by contacting the store directly. They've confirmed that your order will be canceled, and they're initiating the refund process as we speak. Unfortunately, they weren't able to provide an exact timeline for when the funds will be back in your account, which we realize is less than ideal.
Please accept our heartfelt apologies for the delay you've experienced. Your patience and understanding mean a great deal to us. If there's anything more you need or any other way we can support you, please feel free to reach out at any time.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply26 Nov 2024, 09:13
Official
Dear Penny,
We truly understand how frustrating this situation must be for you, and I'm so sorry for any inconvenience this has caused.
We want to assure you that we've taken immediate action by contacting the store directly. They've confirmed that your order will be canceled, and they're initiating the refund process as we speak. Unfortunately, they weren't able to provide an exact timeline for when the funds will be back in your account, which we realize is less than ideal.
Please accept our heartfelt apologies for the delay you've experienced. Your patience and understanding mean a great deal to us. If there's anything more you need or any other way we can support you, please feel free to reach out at any time.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We truly understand how frustrating this situation must be for you, and I'm so sorry for any inconvenience this has caused.
We want to assure you that we've taken immediate action by contacting the store directly. They've confirmed that your order will be canceled, and they're initiating the refund process as we speak. Unfortunately, they weren't able to provide an exact timeline for when the funds will be back in your account, which we realize is less than ideal.
Please accept our heartfelt apologies for the delay you've experienced. Your patience and understanding mean a great deal to us. If there's anything more you need or any other way we can support you, please feel free to reach out at any time.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
PS
Penny S's updateReviewer Update
11 Dec 2024, 08:40It's now 11th December. The last correspondence I got from Makro on 29th November was them claiming my refund had been issued. As of yet, still nothing. They then send me an email asking me to rate my experience with them. Sorry but Makro, your customer service is a disaster, the worst experience I've had. I just want my refund so I can have no more dealings with you guys again.
PS
Penny S's update11 Dec 2024, 08:40
Reviewer Update
It's now 11th December. The last correspondence I got from Makro on 29th November was them claiming my refund had been issued. As of yet, still nothing. They then send me an email asking me to rate my experience with them. Sorry but Makro, your customer service is a disaster, the worst experience I've had. I just want my refund so I can have no more dealings with you guys again.
Makro's replyOfficial
15 Dec 2024, 10:22Hi Penny,
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your refund.
We understand that our refund process is taking longer than normally to get resolved.
We are in contact with the finance team to request for feedback and we are working to get the issue resolved for you.
If you need any further assistance, please contact our customer care on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your refund.
We understand that our refund process is taking longer than normally to get resolved.
We are in contact with the finance team to request for feedback and we are working to get the issue resolved for you.
If you need any further assistance, please contact our customer care on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply15 Dec 2024, 10:22
Official
Hi Penny,
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your refund.
We understand that our refund process is taking longer than normally to get resolved.
We are in contact with the finance team to request for feedback and we are working to get the issue resolved for you.
If you need any further assistance, please contact our customer care on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your refund.
We understand that our refund process is taking longer than normally to get resolved.
We are in contact with the finance team to request for feedback and we are working to get the issue resolved for you.
If you need any further assistance, please contact our customer care on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
PS
Penny S's updateReviewer Update
19 Dec 2024, 10:23Good day. It is now 19 December and still no resolution. I've tried several times to go onto the live chat but it keeps cutting me off, your phone line takes so long to get an operator I refuse to pay any more for airtime and my emails go unanswered. It just feels like this is getting completely out of hand now. I just want my refund. Why is it such a hassle?
PS
Penny S's update19 Dec 2024, 10:23
Reviewer Update
Good day. It is now 19 December and still no resolution. I've tried several times to go onto the live chat but it keeps cutting me off, your phone line takes so long to get an operator I refuse to pay any more for airtime and my emails go unanswered. It just feels like this is getting completely out of hand now. I just want my refund. Why is it such a hassle?
Makro's replyOfficial
30 Dec 2024, 13:15 Hi Penny , hope that you are well? This is just a courtesy follow up to find out if your query has been resolved.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply30 Dec 2024, 13:15
Official
Hi Penny , hope that you are well? This is just a courtesy follow up to find out if your query has been resolved.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,