1 reviews | Active since Oct 2018
No sympathy for Refunds!
Regretfully, I write this review on 'Super' Makro... but what option do we have, Hello Peter always works miracles! ¿Nasty wink¿
"Andile Mangesana (Makro)
Jan 5, 09:23 EET
Good day
I have escalated your query for order cancellation to the store, I am still waiting for feedback from them and then I will keep you updated.
Regards Makro Support Team This email is a service from Makro. Delivered by Zendesk"
It's the 30th of January, 25 days and counting for a paltry sum/refund, and definitely more than 14 working days...
I challenge the finance and PR department to please not forward us the 'standard' apology and empathy message... Rather, respond on hello Peter when my account is credited... then we can all see for how many more days you drag customers on for a credit!
Thank you for your Feedback.
I’m sorry to hear about your recent experience that you received.This is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer.
This matter will be escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Tebogo
Thank you for your Feedback.
I’m sorry to hear about your recent experience that you received.This is definitely not the type of service that we would want for you as our customer.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer.
This matter will be escalated to the relevant parties for it to be looked into and for preventative measures to be put in place.
Feedback will be provided as I’ve received any.
Regards,
Tebogo