No support when buying at Makro on-line

I bought 4xUSB Mini Fans for the office. 1 Mini Fan do not work. 1 mini Fan switch is about to broke, and the 3 fans that work is not "SUPER MUTE" as stated on the box. I do own a fan like this and it work perfect for years and is SILENT. I received the fans Yesterday (23-10-2018) and I sent a mail with my complaint to Makro support team. There is no response and seems to me if you buy on-line you do not have after sale support. These mini have rubbers that clip on help not to vibrate on the table .. these rubbers fit loose and will fall off. I had bought on-line that looks could be a good product but is not. This product is only available on-line, that is that you can not see and test product for quality and must relay on Makro for the quality, and now that the products they promote do not work , you do not have support. I also did a review on Makro site on this product and the review is not listed, why not?