No Support/Solution, while I struggle with an item they sold me.

<p>My wife purchased an xbox for my birthday in Feb 2016 of this year at Makro. Everything was fine with the device as I only play soft copy games. One day i bought myself a physical copy and wanted to try the game, to my surprise my xbox does not read the game and any other disc I have tried since.</p> <p> </p> <p>So I pack it up and return it to Makro only to be told that I have to contact microsoft directly and that they cant do anything about it. Not wanting to start an arguement in store I said fine i will do so. I call microsoft the 19 Sept 2016, everything goes smoothly and they agree its a factory fault. It is now 21 Nov 2016 and to this day I still have not received a replacement of any sort.</p> <p> </p> <p>Now I understand microsoft has to replace my console but I have received no help or assistance from makro at all. I purchased this item from their store and all they do is send me away when the item is faulty. I would like this to be sorted in one way or another.</p> <p> </p> <p>Fuad.</p>