No stock, shocking service

Bought an Xbox from Makro (online). Received notification that delivery would be between 7 and 10 working days. After 12 working days I called to be told that they don't have stock. If I did not call I would probably have waited forever! As this is happening, they are still selling this item on their website. Absolute shambles and shocking service. Now to get my money back. I am told to wait up to 10 days to get refunded. Again shocking!!!!!