ZK
Zander K

1 reviews | Active since Nov 2016

07 Jan 2017, 14:18

No stock or service

<p>I went to Makro Wonderboom lloking for a flashdisk combo as per their website. I checked availabillity first as I've had bad experiences from this store in the past. Website shows the item is available.</p> <p>Drove there and tried to explain to the lady by the camera/flashdisk counter what Im looking for. Some sales assistant just pushed a bunch of items onto the counter between me and the cashier and told her clients to pay there. </p> <p>She then turned around and asked me if she could helped. I explained again what I needed. She took me to the next counter and upon arrival told me they did not have any stock on the item. I explained that the website showed that there was stock. She became very snotty and with a sneer told me they could not be expected to update the system at all times.</p> <p>I asked if they were going to get more stock in the future, she said she didn't know. Made no attempt to find out. As stated previously, this is not the first time I've had problems with the store.</p> <p>Terrible service all round.</p>

0
Replies (1)
Makro
Makro's reply10 Jan 2017, 07:20
Official

The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.

I sincerely apologise for your terrible Customer Service Experience . We assure you that this is not the standard we train our team to or expect from them.

I believe our Multimedia Manager (Deon Visser) has been in contact with you and all issues raised with us have been resolved. We hope you will notice changes next time you visit the Wonderboom branch - your feedback would be much appreciated.

Regards

Mmule Moropa