IT
Ian T
1 reviews | Active since Mar 2020
15 Aug 2020, 09:40
No stock, but still available to purchase online?
Ordered a mouse online as a gift on the 13th.thw birthday is only the 26th, so there's enough time for delivery.
Now I get a email, the item is out of stock, and will be refunded.... Keeping mind the refund will take several days and...... THE ITEM IS STILL AVAILABLE ONLINE AND SHOWS IN STOCK. you took my money in seconds mut are slow to refund.
I have some suggestions to resolve this....
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
15 Aug 2020, 09:52Good day Ian,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Aug 2020, 09:52
Official
Good day Ian,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
IT
Ian T's updateReviewer Update
17 Aug 2020, 09:18Good day Support
it has been 47 hours since our correspondence, the item in question is still available online for purchase and I am no closer to having the issue resolved.......
Now I phone customer support line.... "refund has been escalated"
Out of interest sake here are the numbers for Consumer rights complaints for all the provinces.....
Eastern Cape | +27 (40) *** | +27 (40) ***
Free State | +27 (51) *** | +27 (51) ***
Gauteng | +27 (11) *** | +27 (11) ***
KwaZulu-Natal | +27 (31) *** | +27 (31) ***
Limpopo | +27 (15) *** | +27 (15) ***
Mpumalanga | +27 (13) ***/5 | +27 (13) ***
North West | +27 (18) *** | +27 (18) ***
Northern Cape | +27 (53) ***/7 | +27 (53) ***
Western Cape | +27 (21) *** | +27 (21) ***
it has been 47 hours since our correspondence, the item in question is still available online for purchase and I am no closer to having the issue resolved.......
Now I phone customer support line.... "refund has been escalated"
Out of interest sake here are the numbers for Consumer rights complaints for all the provinces.....
Eastern Cape | +27 (40) *** | +27 (40) ***
Free State | +27 (51) *** | +27 (51) ***
Gauteng | +27 (11) *** | +27 (11) ***
KwaZulu-Natal | +27 (31) *** | +27 (31) ***
Limpopo | +27 (15) *** | +27 (15) ***
Mpumalanga | +27 (13) ***/5 | +27 (13) ***
North West | +27 (18) *** | +27 (18) ***
Northern Cape | +27 (53) ***/7 | +27 (53) ***
Western Cape | +27 (21) *** | +27 (21) ***
IT
Ian T's update17 Aug 2020, 09:18
Reviewer Update
Good day Support
it has been 47 hours since our correspondence, the item in question is still available online for purchase and I am no closer to having the issue resolved.......
Now I phone customer support line.... "refund has been escalated"
Out of interest sake here are the numbers for Consumer rights complaints for all the provinces.....
Eastern Cape | +27 (40) *** | +27 (40) ***
Free State | +27 (51) *** | +27 (51) ***
Gauteng | +27 (11) *** | +27 (11) ***
KwaZulu-Natal | +27 (31) *** | +27 (31) ***
Limpopo | +27 (15) *** | +27 (15) ***
Mpumalanga | +27 (13) ***/5 | +27 (13) ***
North West | +27 (18) *** | +27 (18) ***
Northern Cape | +27 (53) ***/7 | +27 (53) ***
Western Cape | +27 (21) *** | +27 (21) ***
it has been 47 hours since our correspondence, the item in question is still available online for purchase and I am no closer to having the issue resolved.......
Now I phone customer support line.... "refund has been escalated"
Out of interest sake here are the numbers for Consumer rights complaints for all the provinces.....
Eastern Cape | +27 (40) *** | +27 (40) ***
Free State | +27 (51) *** | +27 (51) ***
Gauteng | +27 (11) *** | +27 (11) ***
KwaZulu-Natal | +27 (31) *** | +27 (31) ***
Limpopo | +27 (15) *** | +27 (15) ***
Mpumalanga | +27 (13) ***/5 | +27 (13) ***
North West | +27 (18) *** | +27 (18) ***
Northern Cape | +27 (53) ***/7 | +27 (53) ***
Western Cape | +27 (21) *** | +27 (21) ***