No stock as advertised???

I placed an order on 2025/01/21. I was informed there will be a delay and the delivery wont happen on the promised day (2025/01/23) but on 2025/01/24. I was then called on 2025/01/22 by someone who works at Makro centurion and told that they do not have stock because the stock of the Weelie bag is damaged and they cant sell it to me. I then asked that they check for a different color and give it to me at the price I paid because there are multiple other options even ones in the exact same color as the one i ordered. I was told that they can do that and that I can take a refund. I dont want a refund. I want the product that was advertised and which I paid for. the alternative is to give one in a different color or one thats by the same brand in the same color. I am calling the store. they keep escalating and not one gets back to me? ecen the lady from the centurion branch told me that the manager would call me but he didnt.