CV
Chane V

1 reviews | Active since Dec 2016

08 Dec 2016, 08:37

NO STOCK

<p>WE HAVE ORDERED A FRIDGE ONLINE ON BLACK FRIDAY 25 NOVEMBER 2016 - POLICY SAYS WE WILL RECEIVE OUR FRIDGE WITHIN 3-5 WORKING DAYS. SO WE STILL HAVE NOT RECEIVED OUR FRIDGE AND IT IS ALREADY 13 DAYS AFTER BLACK FRIDAY AND THE ANSWER WE GET IS WE HAVE NO STOCK. HOW CAN YOU SELL SOMEONE SOMETHING IF YOU HAVE NO STOCK. THEN AFTER I HAD TO THROUGH A TANTRUM THE SENT MY FIANCE A R500 VOUCHER DOR THE BAD SERVICE. BAD SERVICE IS AN UNDERSTATEMENT. I HAVE NEVER EVER RECEIVED SUCH BAD SERVICE!!!!!!!!!!!!!!!! WHAT SHOULD I DO NOW?????? WAIT!!!! NO!!!!!!!!!!!!!!!!!!!!!!!!! </p>

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Replies (1)
Makro
Makro's reply28 Dec 2016, 13:36
Official

As a result of high volume orders received during our Black Friday weekend the process is taking a bit longer than usual.

Please accept our sincerest apologies for the delay and inconvenience that has been experienced.

At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.

I believe you have collected your order.

We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.

Regards

Mmule Moropa

Best regards,