No statements, no response to e-mails

We have had no statements since last year on our Makro account. I phoned and was given a balance telephonically, but cannot check it against the statements. A week and numerous e-mails later and I have still not received the statements. They are obliged in law to provide regular statements of account to customers so they are in fact breaking the law by not doing so. I will report them to the Ombudsman if they do not comply with a simple request to e-mail me the statements they have refused, neglected or failed to send to me.