No stars for Makro's online shopping experience !!

Item: Makro
Rating: 1
Author: madelein G

Makro gets one star because there isn't an option to give zero. I placed an order on the 3rd of May and the status is still packed. I've used the selfhelp option, I've called and held a loooong time for an operator who "escalated" me. Edwina Smith emailed me from Macro care on 10June saying she "escalated" (the magic word again) it to the store and will revert soonest... and that was the last. I sent her emails but no reply and my order status is still... PACKED. I wonder if anybody looks at the lonely PACKED box standing in the corner gathering dust and wonder who it belongs to. No stars for Makro

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jul 2020, 09:40

Good day Madelein,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 09:40

Official