CB
C B
1 reviews | Active since Nov 2019
23 Nov 2019, 10:58
No show online order
I ordered online on 15/11 and paid in full. I followed up on 22/11 and 23/11. No feedback and no goods, despite an undertaking to deliver within 2 to 5 days. The customer service is shocking. My first and last online order. Now, how do I go about getting a refund ????
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Replies (3)0
Replies (3)
Makro's replyOfficial
24 Nov 2019, 15:21Good day C Bartlett,
Thank you for bringing this matter to our attention and we sincerely apologize for the experience.
We will liaise with the relevant department and we will get back to you via email.
Thank you for your support thus far, and enjoy the rest of your day further.
Warm Regards,
Makro Hello peter Team
Thank you for bringing this matter to our attention and we sincerely apologize for the experience.
We will liaise with the relevant department and we will get back to you via email.
Thank you for your support thus far, and enjoy the rest of your day further.
Warm Regards,
Makro Hello peter Team
Makro's reply24 Nov 2019, 15:21
Official
Good day C Bartlett,
Thank you for bringing this matter to our attention and we sincerely apologize for the experience.
We will liaise with the relevant department and we will get back to you via email.
Thank you for your support thus far, and enjoy the rest of your day further.
Warm Regards,
Makro Hello peter Team
Thank you for bringing this matter to our attention and we sincerely apologize for the experience.
We will liaise with the relevant department and we will get back to you via email.
Thank you for your support thus far, and enjoy the rest of your day further.
Warm Regards,
Makro Hello peter Team
CB
C B's updateReviewer Update
26 Nov 2019, 18:44We have now taken delivery of our order.
There are 12 Items short, as was indicated on the delivery note sign off by ourselves. There were also items delivered, not ordered. These we returned via the courier company. What a mess!
I am really bitterly disappointed with your service. Could you please deliver the outstanding 12 items or refund me as a matter of urgency.
There are 12 Items short, as was indicated on the delivery note sign off by ourselves. There were also items delivered, not ordered. These we returned via the courier company. What a mess!
I am really bitterly disappointed with your service. Could you please deliver the outstanding 12 items or refund me as a matter of urgency.
CB
C B's update26 Nov 2019, 18:44
Reviewer Update
We have now taken delivery of our order.
There are 12 Items short, as was indicated on the delivery note sign off by ourselves. There were also items delivered, not ordered. These we returned via the courier company. What a mess!
I am really bitterly disappointed with your service. Could you please deliver the outstanding 12 items or refund me as a matter of urgency.
There are 12 Items short, as was indicated on the delivery note sign off by ourselves. There were also items delivered, not ordered. These we returned via the courier company. What a mess!
I am really bitterly disappointed with your service. Could you please deliver the outstanding 12 items or refund me as a matter of urgency.
CB
C B's updateReviewer Update
28 Nov 2019, 15:11It’s 28/11 and still I am missing 12 items or my refund! Given all the complaints here above, it’s clear that the customer is not king at Makro! Unfortunately I will not be able to do business with Makro again or recommend it’s services .....
CB
C B's update28 Nov 2019, 15:11
Reviewer Update
It’s 28/11 and still I am missing 12 items or my refund! Given all the complaints here above, it’s clear that the customer is not king at Makro! Unfortunately I will not be able to do business with Makro again or recommend it’s services .....