No Services from Makro Online

We have placed an order on the 8th of February 2019 for ordinary wine to stock up our wine supply at home. We were supposed to receive the wine at the latest 15 February 2019 and we are still waiting. Five weeks later and no closer to resolving this matter.

I have send so may emails and called Customer Care even more times but we are still waiting. Various excuses have been given i.e. the wine (which was ordinary wine not boutique wines) was out of stock, then we received an email to let us know it was a system problem and so it goes on.

Various Customer Care Agents called us with exactly the same message i.e. "We will send an email to the stores department to follow up". I even tried to speak to a Supervisor which promised me through the agent that I will have my wine within two days - which of course didn't happen either. I was promised various times that I will be phoned back but that does not happen either.

I was also told that we will be refunded - no refund so far.

I have also changed the delivery address three times on the system as well as at an agent but still no change.

It is now the 15th of March, we ordered wine to the value of R2000 on the 8th of February and we are still waiting and absolutely nothing gets done to resolve the issue.

The only reason why I am posting this on Hello Peter is because I have run out of ways to resolve this with Makro. I was even willing to get into my car and go and fetch the wine but I can't get confirmation that when I arrive at Makro in Centurion that I will get my wine.

Has anyone else had a similar experience? Who can I contact at Makro to resolve this because calling Customer Care is useless.