No service whatsoever from Makro online

Item: Makro
Rating: 1

I ordered wine online with Makro to be delivered on Tuesday. We were having a function on Saturday and had not heard about the confirmation of delivery by the Friday. Order was paid for upfront and when I called got through to consultants who said that there was a technical error and they would call IT dept to sort it out and let me know by midday. Midday came and went and did not hear. Called again to be put on hold for 10 minutes and eventually gave up. Had to go and buy more goods for the function and have still not heard from Makro.

Helpful (0)

Replies (3)

Makro's replyOfficial

06 Aug 2018, 07:43

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro's reply06 Aug 2018, 07:43

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

's updateReviewer Update

06 Aug 2018, 11:36

I have still not heard anything from Makro and am holding on the line once again only to be told there is a problem with the order but nobody seems to know what the problem is, I have asked to speak to a supervisor but their lines are busy and they cannot give out email addresses. Absolute incompetence!

's update06 Aug 2018, 11:36

Reviewer Update

Makro's replyOfficial

19 Oct 2018, 10:14

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Makro's reply19 Oct 2018, 10:14

Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya