1 reviews | Active since Oct 2016

15 Nov 2016, 17:43

no service & rudeness

<p>Below is a complaint I am still waiting to get a response on from 18 October. You can contact me via email as I do not want to speak to your bully staff. Email me on ********** <p>Sent: 18 October 2016 02:17:08 PM<br />To: ********** />Subject: payment details</p> <p>Hi,</p> <p>I sent an email 6 days ago asking what the amount due is on my account as I did not receive my statements.</p> <p>Please send me this info now along with your banking details and reference to be used.</p> <p>I do not want your consultants calling me as they are rude and do not seem to understand English. I say I cannot talk I am driving and they continue to talk. I would like a copy of the recording of the call from your consultant ot me on Friday. I will also be lodging a complaint on Hello Peter and contacting Makro Head office. Unacceptable.Please send me the payment details as requested above.</p> <p>My ID number is ----------------------------------</p> <p>Regards,<br />Lydia Erasmus</p>

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Replies (1)
Makro
Makro's reply16 Nov 2016, 15:41
Official

RCS is the credit provider that underwrites our Credit Card division in compliance with NCA Rules and Regulations.

Please contact our Customer Service Department if you have any further queries.

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Regards

Mmule Moropa

We acknowledge the receipt of your complaint and we have escalated your concern to RCS.