No service, rude manager

Worst service I received all year! I wanted to do cellphone upgrade, so went to Makro Cape Gate Vodacom counter. There was nobody at the counter, I waited about 15 minues, then asked a gentleman on the floor, and he said the lady must be in the restroom quickly. So I waited another 15 minutes, still nobody. Then I spoke to the manager, who in a very rude way said the lady on lunch for a hour and half and that her lunch only started 30 minutes ago. You cant call a Makro branch anymore and now they hardly have people to help you at the branch. Then they blame everything on Covid. What a **** excuse. They could have left a note on counter, Be Back at ...... I drove over 50km for nothing. Worst place to shop!!! I do NOT recommend them at all.