No service received with returned goods

On 24 September 2015 I returned a Fitbit HR tracker because the strap was giving me a rash. I was assured I will hear back from Makro within 3 weeks, which I did not. I returned on 02 November 2015 and also handed in a Targus backpack with a Limited Lifetime warantee to ask for it to be replaced - I was informed that the person dealing with the Fitbit issue is not present but I will be contacted the next day about both items, which has not happened to date. The combined value of the purchases is R2,850.00 and it is frustrating to have to wait so long without feedback. I received an SMS from Makro on 02 November 2015 to say that I can track the progress on their website using reference ***, but the website does not appear to have a link to permit this. It is now a week after the last visit to the store and more than 6 weeks after the first visit and the issue has not yet been resolved.