No service from Marko- no after sales service

I bought a Hisense fridge from Makro Montague Gradens and 6 months later I walk in to my kitchen to find floor flooded because the water dispenser failed. Contacted Makro to log a service call, after calling them 2 times with no action I visit the store and call gets logged, now 1 month later still no action from Makro or Hisence. In total I have contacted Makro 9 times to follow up each time getting different story from the same person. Eventually I get told a consultant will come and fix the dispenser, I waited a whole day at home no one arrived or called. Next day I contact the shop again, requesting to speak to the store manager, who till this date has not returned my call. Now I am told Hisense will send me the part and I have to fit it myself ??!! Is this customer service? Does client service end as soon as the till closes? Is this how Makro treats customers ? If the product fails you have to fix it yourself? Makro is not honouring my warrantee. Shocking !!!